This Privacy Policy explains how Haus Alchemy, operated by Alamdar General Trading Co, collects, uses, stores, and protects customer information when customers visit HausAlchemy.in, place an order, contact us, or interact with our services.

By using HausAlchemy.in, customers agree to the practices described in this Privacy Policy.

Business Details

Information We Collect

We may collect the following information when a customer uses our website or services:

• Name, phone number, email address, billing address, and shipping address
• Order details, product preferences, and customer support communication
• Account login details where customers choose to create an account on the website
• Payment-related transaction references processed through authorised payment service providers
• Website usage information such as device type, browser, pages visited, and interaction data

We do not store complete card details, UPI PINs, net banking passwords, or other sensitive payment credentials on HausAlchemy.in. Payments are processed through authorised payment gateway providers including Razorpay, PayU, PhonePe, and Google Pay, depending on availability at checkout.

How We Use Customer Information

We use customer information to:

• Process, confirm, ship, deliver, and manage customer orders
• Provide customer support and respond to queries, complaints, returns, exchanges, and refund requests
• Create and manage customer accounts on HausAlchemy.in
• Improve our website, product range, service quality, and customer experience
• Send order updates, service messages, and important transactional communication
• Send marketing communication only where permitted by law or where the customer has provided consent
• Prevent fraud, unauthorised transactions, misuse, or unlawful activity
• Comply with legal, tax, accounting, consumer protection, and regulatory requirements

Cookies and Website Analytics

HausAlchemy.in may use cookies and similar technologies to improve website functionality, remember customer preferences, understand website performance, and improve the customer experience. Customers may disable cookies through their browser settings, but some website features may not function properly if cookies are disabled.

We may use analytics, advertising, or tracking tools in the future to understand website traffic and improve marketing performance. Any such use will be for legitimate business and website improvement purposes.

Sharing of Information

We may share necessary customer information with trusted third parties only where required to operate our business and deliver services. These may include:

• Payment gateway providers
• Shipping and courier partners
• Website hosting and technology service providers
• Customer support and operational service providers
• Legal, accounting, compliance, or regulatory authorities where required by law

We do not sell customer personal information to unrelated third parties.

Data Security

We take reasonable technical, operational, and organisational measures to protect customer information from unauthorised access, misuse, loss, disclosure, alteration, or destruction. However, no online platform, internet transmission, or electronic storage method can be guaranteed to be completely secure.

Data Retention

We retain customer information for as long as required to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, legal compliance, tax records, accounting, fraud prevention, and dispute resolution.

Customer Rights and Requests

Customers may contact us to request access, correction, update, or deletion of their personal information, subject to applicable legal, contractual, accounting, and operational requirements. Requests can be sent to info@hausalchemy.com.

Children’s Privacy

HausAlchemy.in is intended for use by adults or by individuals using the website under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

Third-Party Links and Marketplaces

Our website may contain links to third-party websites or marketplaces such as Amazon. When customers use third-party websites or marketplaces, their privacy practices and terms will apply separately. Haus Alchemy is not responsible for the privacy practices of third-party platforms.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices. The updated policy will be posted on HausAlchemy.in.

Contact for Privacy Queries

For privacy-related questions, customers may contact Haus Alchemy at info@hausalchemy.com or +91 78456 55662 during support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.