This Return, Refund, and Exchange Policy explains how Haus Alchemy handles returns, refunds, exchanges, damaged products, wrong products, defective products, and cancellations for orders placed on HausAlchemy.in.

Return Window

Customers may request a return within 7 days of delivery, subject to the conditions mentioned in this policy.

Eligible Return Reasons

Returns may be accepted for the following reasons:

• The product received is damaged
• The product received is defective
• The customer received the wrong product
• The customer received an incomplete order
• The customer changed their mind and wants to return the product within the 7-day return window

Damaged, Wrong, or Defective Products

Customers must report damaged, wrong, or defective products within 24 hours of delivery by contacting info@hausalchemy.com or +91 78456 55662. Customers should share the order number, clear photos or videos of the product, packaging, shipping label, and issue identified. This helps us verify the issue and process the request faster.

Return Conditions

To be eligible for a return, the product must generally meet the following conditions:

• The return request must be raised within 7 days of delivery
• The product must be unused, undamaged by the customer, and in resalable condition unless the return is due to damage, defect, or wrong item received
• Original packaging, tags, labels, manuals, accessories, and invoice should be included where applicable
• The product should not be altered, washed, misused, or intentionally damaged

Change-of-Mind Returns

Haus Alchemy allows change-of-mind returns within the 7-day return window, provided the product is unused, undamaged, complete, and returned with original packaging and accessories where applicable.

Exchange Policy

Haus Alchemy allows exchanges within the 7-day return window, subject to product availability and verification of the returned product. If the requested exchange product is unavailable, Haus Alchemy may offer a refund to the original payment method after the return is approved.

Return Shipping Charges

Haus Alchemy will bear return shipping charges for customer preference returns as well as returns due to damaged, defective, wrong, or incomplete products, provided the return request is approved under this policy.

Refund Method and Timeline

Approved refunds will be processed to the original payment method. Refunds will be initiated within 5-7 business days after the return is received, inspected, and approved. The final credit timeline may depend on the customer’s bank, card issuer, UPI provider, or payment gateway.

Non-Returnable or Restricted Cases

A return, refund, or exchange may be refused in the following cases:

• The return request is raised after the 7-day return window
• Damage is caused by misuse, improper handling, accidental damage, neglect, or unauthorised repair
• The product is used, altered, washed, or returned without essential accessories or packaging where applicable
• The customer is unable to provide proof of purchase from HausAlchemy.in
• The product was purchased from Amazon or another marketplace and must be handled through that marketplace’s return process

How to Request a Return, Refund, or Exchange

1. Contact Haus Alchemy at info@hausalchemy.com or +91 78456 55662 within the applicable policy timeline.
2. Share the order number, customer name, phone number, delivery address, reason for return, and product photos or videos where required.
3. Our support team will review the request and confirm approval, rejection, or next steps.
4. If approved, Haus Alchemy will arrange or guide the return shipping process.
5. Once the returned product is received and inspected, refund or exchange processing will begin as per this policy.

Return Address

Cancellations

Customers may cancel an order before dispatch by contacting Haus Alchemy as soon as possible. There are no cancellation charges for eligible cancellations made before dispatch.

Once an order has been dispatched, cancellation is not available. After delivery, eligible requests will be reviewed under the return and exchange terms described in this policy.

Approved cancellation refunds for orders cancelled before dispatch will be processed to the original payment method. The payment credit timeline may depend on the customer’s bank, payment method, or payment gateway.

Orders Placed on Amazon

For products purchased on Amazon, customers must follow Amazon’s return, refund, and exchange process through their Amazon account. Haus Alchemy may support product-related queries, but marketplace orders are primarily governed by the marketplace’s policies and systems.

Customer Support

For return, refund, exchange, or cancellation support, contact Haus Alchemy at info@hausalchemy.com or +91 78456 55662. Support is available Monday to Saturday, 10:00 AM to 6:00 PM IST.

Shipping and Delivery Policy

Haus Alchemy ships products across India through trusted courier and logistics partners. International shipping is not currently available.

• Order processing time: 1-2 business days
• Estimated delivery timeline: 3-7 business days after dispatch
• Shipping charges: Free shipping on orders above Rs.999
• Cash on Delivery: Not available
• Delivery coverage: Across India, subject to courier serviceability

Customers are responsible for providing complete and accurate shipping information. Haus Alchemy is not responsible for delivery delays or failed deliveries caused by incorrect address details, unavailable recipients, courier delays, natural events, strikes, or circumstances beyond our control.